Di Censo Find Foods take pride in sourcing the highest welfare fresh produce and premium quality allergy friendly foods. If for some reason we have failed in this endeavour, we offer the following returns and refunds policy.
If you are unhappy with your in-store or SIGNED FOR home delivery purchase, Di Censo Fine Foods will refund or replace your purchase, when deemed reasonable*.
If any of the products you have ordered are unavailable at the time of ordering or become unavailable subsequently, between the time you order and our advised delivery date, or for any reason we are no longer able to deliver to you we reserve the right to cancel & refund your order without liability.
In the event we cannot deliver all the goods you requested we will simply refund accordingly or work with you on a second delivery (free of any further shipping charge) to fulfil the order in its entirety.
If you place an order and then cancel it before dispatch a 10% restocking fee will be withheld from your refund.
We will not refund or reimburse those orders that were not delivered due to incorrect details.
Refunds WILL NOT be processed on home delivery orders that have been left under our Authority to Leave consent, due to their perishable nature.
* Please contact Di Censo Fine Foods within 24 hours of receiving the goods you wish to be returned/refunded. In order for a return/refund to be considered, the product must be unused, in the same condition/packaging as at purchase/delivery and have been stored at below 4º.